Exchange policy

Items purchased from our online store can be sent back for exchange at the given address or you can contact our customer service.

RANGEEN DHAAGE allows its customers to exchange purchased items subject to conditions. The exchange of items will be allowed if:

• The customer has submitted a request for exchange (via email, phone call, SMS, or WhatsApp) within 7 working days of receipt of the purchased item;
• The customer in his/her request for exchange has stated the reason(s) why he/she wishes to exchange the item;
• The original invoice of the item he/she wishes to exchange is sent along with the item.
• It has no emits, odors, perfume scents, stains, or anything which suggests the item was used or washed.
• We do not offer any courier service compensation if the customer sends the item back unless requested by our representative.
• The replacement process time due to pick up and delivery can take up to 2 weeks’ time depending upon the availability of the item.
• Items bought on sale cannot be exchanged. If an item bought at a regular price goes on sale, it will be exchanged at the sale price.